Help Center
Directory
How to Order
Order Online:
using our secure server (fastest option)
- To place an order online, click
on any product image.
- Choose the quantity you want and
follow the instructions on the screen to finalize your order.
- For Personalized Photo Products
ONLY: After placing your order online, you will be given an option to send
your photo(s) via regular mail or e-mail. Please include your order confirmation
number with your photo(s).
Buying from us is easy and secure.
For every item, there will be a click to order button. This button adds the
item to your shopping basket. Putting something in your shopping basket
does not commit you to buying it. After you put something in your shopping basket,
you can choose to place the order immediately or continue shopping.
You can put as many items as you want
in your shopping basket. When you are finished and want to place the order,
you can get back to your shopping basket by clicking View Shopping Cart button.
When you submit your order, it will be confirmed via e-mail and will include
your order number. Please include your order number with your photo/artwork.
You can feel confident that your credit card information is protected by our
secure server.
Or for those of you who feel more
comfortable with the old fashioned way the following methods are available:
Order by Mail: (Overseas
orders must use a credit card.)
You may print out your order form and send it with payment in U.S. $ to:
Future Memories, Inc.
47-51 33rd St., Suite 3-16
Long Island City, NY 11101
Order by Telephone:
Call 1-800-660-0566 to place your order.
Monday thru Friday, 9am-5pm EST
Telephone
Hours (EST):
Sales: Mon-Fri: 9am-5pm,
Sat/Sun: closed
Customer Service: Mon - Fri: 9am-5pm Sat/Sun:
closed
Order by Fax:
Print out your order form and fax to 718-752-0998.
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How
to Send Photos or Artwork
Send
us any color or Black and White photo or flat artwork measuring up to 8"x10".
No slides, negatives or copyrighted art, please. If you are submitting a professional
photo, please include the photographer's release giving us permission to reprint
the image. Please note that the quality of your photo gift is dependent on the
quality of your image. A bright sharp image works best. Your photo will be
returned unharmed.
Personalized Photo Paint-By-Number Kits:
Your kit includes a pre-addressed photo mailer. Please do not send photos to
Future Memories. Your photo will be returned along with your personalized canvas.
Uploading your photo/artwork:
We accept JPG or GIF images through our web form.- For the best quality
photo gift, please make sure your image has a resolution of at least 300 dpi.
- After completing your online order form, you will receive an order confirmation
with your order number. Please be sure to include your order number in the subject
with your uploaded photo.
- Please note that jpg images can only be used for personalized
products using only 1 photo.
If your photos meet the above specifications, please upload them here (choose "Ask a Question," and create a user account if you haven't used our system before).
Mail your photo/artwork to
us:
If you prefer to send your photo to us, please include
a copy of your order with your photo.
Mail to:
Future Memories
47-51 33rd St., Ste. 3-16
Long Island City, NY 11101
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Credit
Card Safety
How We Protect You
Shopping at Future Memories is safe and guaranteed. Our
secure server software encrypts all of your personal information including credit
card number, name, and address, so that it cannot be read as the information
travels over the Internet. The encryption process takes the characters you enter
and converts them into bits of code that are securely transmitted over the Internet.
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Payment
Options
Pay by Credit Card Using Our Secure Server
We safely accept Visa, MasterCard, American Express,
and Discover via our secured server.
Pay by check or postal money
order payable to Future Memories.
You can select "Mail in check" on the order form
and send us a personal check or money order in U.S. dollars for the amount of
your order. Please note that currently we are only able to accept postal money
order and checks denominated in U.S. dollars and drawn on an U.S. bank. Paying
by check slows down your order since we don't ship the order to you until your
funds clear.
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Gift Certificates
Do you want to give someone special a Future Memories
product, but don't know which to get? A Future Memories gift certificate is
the perfect solution! Simply fill out the order form, choose gift certificate
as your product choice, and fill in the dollar valuation.
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Your
Privacy
Our mailing list is proprietary. We will not sell
your name, address, phone number and/or credit card information to any third
party for any purposes.
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Sales
Tax
Sales tax is collected only on orders sent within the
state of New York. New York law requires that we
charge a sales tax on the full amount of the order. By law, charges for shipping
and handling are considered part of the product and must be included when sales
are calculated.
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Shipping
Information
|
Order
Size $ |
UPS
Ground/First Class Mail |
| Up
to $19.99 |
$5.95 |
| $20-$29.99 |
$6.95 |
| $30-$39.99 |
$7.95 |
| $40-$49.99 |
$7.95 |
| $50-$59.99 |
$8.95 |
| $60-$74.99 |
$8.95 |
| $75-$99.99 |
$9.95 |
| $100-$149.99 |
$10.95 |
| $150-$199.99 |
$12.95 |
| $200 - $299.99 |
$14.95 |
| $300 and up |
$19.95 |
|
Order
Size $
|
UPS
2 Day Air
|
| Up
to $39.99 |
$14.50 |
| $40-$49.99 |
$14.95 |
| $50-$59.99 |
$15.95 |
| $60-$74.99 |
$16.95 |
| $75-$99.99 |
$17.95 |
| $100-$149.99 |
$18.95 |
| $150-$249.99 |
$22.95 |
| $250
and Up |
$24.95 |
|
Order
Size $
|
UPS
Overnight
|
| Up
to $39.99 |
$24.95 |
| $40-$74.99 |
$25.95 |
| $75-$94.99 |
$26.95 |
| $95-$119.99 |
$27.95 |
| $120-$149.99 |
$28.95 |
| $150-$249.99 |
$31.95 |
| $250-$299.99 |
$32.95 |
| $300 and up |
$34.95 |
We offer the following service levels shipped
to U.S. destinations:
|
UPS
Ground/First Class Mail
|
UPS
2-Day Air
|
UPS
Overnight
|
| Products w/o personalization: |
4-8 days USPS |
3-4 days |
1-3 days |
| Products
with personalization: |
up
to 3 weeks |
15-17
days |
12-14
days |
Newspaper Shipping Faq:
(Shipping
rates updated as of February 6th, 2002; Prices subject to change without notice.)
|
Price
List:
|
2nd
Day Air:
|
Overnight:
|
|
Clear
Vinyl Presentation:
|
$21.50
|
$35.50
|
| Personalized
Deluxe: |
$27.50
|
$45.00
|
| Classic Gold Leaf
Frame: |
$32.50
|
$55.00
|
| Personalized Premiere
Presentation: |
$32.50
|
$55.00
|
|
Note:
To all New York Tri-State Area Customers,
please select UPS ground as your shipping option because the expected
time of delivery is 1 business day.
|
Please note:
Personalized Product orders over $30 are shipped
via UPS for standard service.
Personalized Photo Product orders under $30 are shipped via USPS for standard
service. There is no pick-up or delivery service for UPS orders on weekends.
All UPS orders placed over the weekend will be processed the following Monday.
All orders placed after 12pm EST will be processed the following business day.
Ship-To Address
If you would like us to ship your gift to a different
address you may do so at no extra charge. We can also ship to multiple addresses.
Each address in a multiple address order should be treated as a new order. Simply
submit a new order for every address that you are shipping to.
P.O. Boxes
We cannot ship any personalized item
to a P.O. Box since we ship via UPS. Please provide a street address.
Overseas
At the moment we are not
shipping outside of the continental United States.
Accuracy of Address
Please make sure your address information
is accurate and complete. If the address is incomplete it may delay receipt
of the package and you will be charged a fee to correct the address (even if
only the apartment or suite number is missing).
Shipping Disclaimer:
Some items may incur an additional
shipping charge due to their size/weight and/or the distance that they are being
shipped. We will contact you with these charges before the order is processed
for final approval.
Alaska, Hawaii and APO Addresses
Alaska, Hawaii, and APO customers should contact
us for a ship quote before placing an order.
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Return
Policy
We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.
Please call for a Return Merchandise Authorization number and return instructions
before sending back any item. Unauthorized returns will not be accepted. We
recommend that any returns you send to us be fully insured and via a carrier
that provides tracking information. In the event that a returned package is
lost or damaged during shipment back to our company, we will not be able to
refund you. Instead, you will need to contact the shipping courier that you
selected and file an insurance claim. All refunds will be made to the person/credit
card that made the original purchase. Some return exceptions to this policy
may apply. All returns or exchanges must be made within 30 days of
receipt. Please allow up to 2 weeks for refunds to be processed. Please note:
Items by the manufacturer Berchet may not be returned unless defective.
Returning Defective Items:
- All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.
- Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.
Returning Non-Defective items:
- Future Memories, Inc. will not refund your purchase if the item returned is not in resalable condition.
- Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.
- All approved non-defective returns will be subject to a 15% restocking fee.
- Return shipping is the responsibility of the customer.
- Shipping & Handling Fees are not refundable.
- Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
- Personalized items, personal care products, and bulk orders cannot be returned.
- Please note that opened videos, cd-roms, and dvds cannot be returned.
- If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order. If a FREE shipping order is refused or deemed Return To Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.
Costume Return Policy:
- Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.
- Costumes may be returned/exchanged within 30 days of receipt if they are in new, unused condition. Costumes purchased between October 1st and October 31st cannot be returned. Exchanges are permissible for a different size.
- Costume returns are subject to a 20% restocking fee.
- Costumes to be exchanged due to incorrect size must be in new, unused, resalable condition with original packing.
- Costume styles are subject to change without notice, due to manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
- No returns or exchanges on shoes, costumes with masks, make up, wigs, facial hair, and attachable hair pieces.
Cancellation Policy:
If you have placed an order and would like to cancel it, please contact
us as quickly as possible by telephone. We will do our best to prevent
your order from shipping, however, because our systems are automated, we
cannot always guarantee cancellations. Please note: bulk orders along
with personalized and/or made-to-order items may not be canceled once
production has begun. If your order does ship out, your order will need
to meet all the terms and conditions as outlined in our return policy
including restocking fees. Shipping fees will not be refunded.
Advertising Disclaimer:
Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Future Memories, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice.
Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.
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Frequently
Asked Questions?
Personalized
Calendar
- Will I receive my photos
back safely and in the same condition?
All photos will be returned unharmed
with your order. Your photos are valuable and we treat them as such.
- What is included with
the calendar kit?
The calendar kit entitles you to
1 personalized calendar. Inside the kit are discounts to order additional
duplicate calendars, design ideas and instructions, an envelope for you to
return your photos, and options for customized dates, lamination, card stock,
a talking module to record your voice and more!
- Can I use black and white
photos?
Yes. Black and white photos will
create a nice nostalgic black and white appearance. Your color photos will
appear in color.
- How long does it take
until I receive my order?
Delivery time takes approximately
3 weeks. We highly recommend ordering early, before the Christmas rush, in
order to avoid the possibility of any delays. Rush service is available in
the calendar kit at an additional charge.
- Does the size of the photo
matter?
Any size photo is acceptable ranging
from wallet size to 11"x17". Remember to use the actual print and not a negative,
slide, or copyrighted photo.
- Does it matter if the
photo is horizontal or vertical?
Horizontal and vertical photos
are acceptable, however, horizontal formats do work best. Horizontal photos
will fill up the entire page, whereas vertical photos will have white margins
along the sides.
- What happens if most of
my photos are vertical?
If 8 or more of your photos are
vertical we will turn around your calendar to make it vertical. By doing so,
your vertical photos will fill up the whole page and your horizontal photos
will have white margins. The calendar itself will appear longer and narrower.
- Can I use more than 1
photo on a page?
Yes, however, you need to tape
the back of the photos the way you want them to appear on the calendar. To
fill a full page, tape 2 vertical photos side-by-side and send the image in
exactly how you would like it to appear.
- Can I make a collage of
many photos?
Yes. You need to tape your photos
on to a solid white 8.5"x11" piece of paper and write the month you want your
photos to appear on the back of the paper.
- Can the calendar start
on any month?
Yes. Your calendar can start on
any month or year and will end 12 months later. This enables your personalized
calendar to be a great gift any time of the year.
- How large is the calendar?
The whole calendar is 17" long
by 10.5" wide. The photo portion is 10.5" long by 8.5" wide.
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